FAQs
DELIVERY
Orders will be shipped using second class delivery, within 48 hours of completion.
As a non-profit enterprise, there are no hidden charges in our shipping rates... we simply try to include the cost of packaging plus what we're charged by our preferred courier.
All UK orders are shipped Royal Mail small parcel, second class - currently £2.85.
Any UK orders over £50.00 will qualify for free shipping... so please keep shopping!
Shipping rates for EU are £12.50 per order. And for outside EU the rates are £25.00 per order.
For further information, please get in touch with our friendly UK sales team and they'll be delighted to help with any further questions. You can reach them via email at pann.nann.ein.uk@gmail.com
RETURNS
We hope your order arrives with you in the same beautiful condition it leaves us! However, if you have any problems with the condition or quality of your products we are here to help.
We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
-
Discounted items are final and cannot be returned or exchanged.
-
Returned items must have tags still on and be returned in original packaging.
-
Returned items must have no visible signs of wear or use.
To initiate a return, please email our friendly sales team on pann.nann.ein.uk@gmail.com